Elevating Medical Courier Excellence

Medical Courier Consulting & Best Practices

DC Express has worked exclusively in the constantly evolving Medical Courier field for over two decades. Our goal has remained the same throughout the years: to promote structure, reliability, efficiency, and specimen security, garnering client satisfaction and instilling a strong sense of accountability.  Our couriers understand that they must remain flexible yet diligent. They understand that they are part of the team and a vital part of patient care.  

Because facilitating critical patient care is our mission, we offer several consulting packages to help other healthcare systems achieve the same level of courier efficiency, ranging from detailed overviews of our systems to streamline your own operation to the fully-imbedded mentorship of an experienced DC Express manager.

Tier 1 - Detailed Overview

Includes four 90-minute Zoom sessions and a detailed summary document of the content we cover in these sessions.  Additional 90-minute Zoom sessions beyond these four are charged a la carte at $150 each.  Additional calls for advice or assistance are charged $75 per hour (no minimum time required).  Below is a rough synopsis of the content covered in each session.

  • Session 1

    Initial overview of courier operations and workflow, including: specimen collection and drop-off procedures; specimen logging templates and accountability procedures; introduction to specimen tracking with the Medical Courier Elite (MCE) barcode software; barcode handling procedures and hands-on demo with MCE software; physical setups for courier operations in your company; courier equipment, bags, and tools; how courier operations fit in with laboratory accessioning.

  • Session 2

    Topics regarding procedure implementation and training management personnel, including: physical courier setups in clinics, hospitals, and other clients; integrating courier management into your existing operation; demo of MCE handheld scanner devices; getting ahead of and fixing common management and courier errors; how to train personnel for MCE software and handheld usage, barcode procedures, and specimen handling procedures; running and interpreting MCE reports for specimen logistics; creating workflows between courier operations and laboratory accessioning.

  • Session 3

    Methods to implement barcode and specimen-preparation procedures, including: final preparations for off-site clinics, hospitals, and other clients; training courier personnel to follow barcode and specimen-handling procedures; final preparations for integrating courier procedures with laboratory accessioning; examples of internal communications and task management.  After this session, you are fully equipped to go live!

  • Session 4

    (Offered one week after your go-live date for new procedures)  Post-live follow-up and maintenance of MCE and reporting tools.  Catered Q&A: What mistakes do you see, and how can you remedy them?  Assistance with handling employee upkeep and promotion, establishing core values, maintaining company morale, and any other workflow or procedural issues.

Tier 2 - Customized Setup & Materials

  • Includes all sessions from Tier 1 along with four additional 90-minute Zoom meetings covering topics of your choice, including further details on previously covered topics or concerns unique to your operation.  With Tier 2 there is no additional charge for calls for assistance or advice and monthly follow-ups are included for six months after your go-live date.

  • Additional training materials are also provided, including: training documentation and resources that are customized to your operation; a simulated MCE training kit for your internal usage shipped directly to you; assistance in customizing MCE to your company’s preferences; deep-dive into reconciliation and usage audits in MCE; assistance in sourcing all supplies needed for implementation and setup; assistance in establishing core values related to your operation; overview and materials for setting up quarterly evaluations to keep personnel on track with your company’s expectations.

Tier 3 - Imbedded Setup & Support

  • Includes all sessions and materials from Tiers 1 and 2. An experienced DC Express manager performs all overview sessions on-site, dramatically decreasing the time needed for implantation and going live.  This includes hands-on assistance for client, laboratory, and MCE setup.  DC Express manager trains your company’s leadership and helps with implementation and going live, including being on-site for go-live day and several days after to provide Session 4.

  • DC Express works directly with your company to fully customize all elements of MCE and your company’s courier operation.  Continued remote assistance from DC Express for as long as your company requires.

DC Express’s decades of experience have allowed us to build a replicable courier model that is customizable to your company’s needs and ensures efficiency, accountability, and specimen security, all of which are paramount to running a successful courier operation.

Whether your company needs a backbone of procedures to guide your operation to success or imbedded, personalized support in each step of the process, DC Express’s team of experienced operations and logistics managers are here to rise your operation to its maximum potential.

Interested in taking your courier operation to the next level? Contact us to request a quote!